Refund policy

Returns and refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@dumplingsquishys.shop with your order number and the email address used at checkout.

Returns must be approved before items are sent back. Once your return request is approved, our customer support team will send the correct return address and return instructions by email. Items sent back without first requesting a return will not be accepted.

Return shipping and labels

Customers are responsible for arranging and paying for return shipping unless the return is due to a damaged, defective, or incorrect item, or unless otherwise required by law. We do not include a return label in the original package. If your return is approved, our customer support team will send the return address and instructions by email.

You can always contact us for any return question at support@dumplingsquishys.shop.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work with you to make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including gift cards, final sale items, and items that have been used, damaged after delivery, or returned without approval. If you have questions about whether your item is eligible, contact us before sending it back.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@dumplingsquishys.shop.